Support

How can we help?

Answers about resumes, the job tracker, subscriptions, and your data. If you can’t find what you need, email us. We aim to reply within 24 hours.

Email support support@nextrole.app Write to us → Manage subscription Change or cancel your plan in the App Store. Open subscriptions → Restore purchases On a new phone, or after reinstalling the app. See how →

Getting started

How do I create my first resume?

On the Home tab, tap Create Resume, or open the Documents tab and tap +. Step through your details, experience, education, and skills, pick a template, then tap Save Resume.

Already have a resume? You can import a PDF, TXT, or RTF file and NextRole fills in what it can.

How do I export a resume or cover letter as a PDF?

In the Documents tab, tap the ••• menu on a resume or cover letter and choose Export PDF. You can then save it to Files, email it, or share it. PDF export is included on every plan.

How do I track a job application?

Tap Add Job on Home, or open the Tracker tab and tap +. Add the company, role, and status, plus optional dates for the deadline, interview, and follow-up. Update the status as things move, and NextRole reminds you before the dates you set.

How does interview practice work?

Tap Interview Prep on Home, enter the company and role, and tap Generate Questions. Answer each one by typing or by tapping the microphone to speak. Interview practice is included with the Weekly and Yearly plans.

How do I add or change my profile photo?

Tap your photo at the top of the Home screen, or go to Settings → Edit Profile and tap the photo. Once a photo is set, the small camera badge on Home goes away, and you can still tap the photo to change it.

Plans & billing

What’s included in each plan?
  • Free: 2 resumes, 2 cover letters, 4 job entries, basic templates, and PDF export.
  • Weekly ($4.99/week): unlimited resumes, cover letters, and job entries, plus interview practice.
  • Yearly ($45.99/year): everything in Weekly, billed once a year.

Prices are in USD. The App Store shows the price for your country before you confirm. See the subscription terms for renewal details.

How do I cancel my subscription?
  1. Open the Settings app on your iPhone.
  2. Tap your name, then Subscriptions.
  3. Choose NextRole and tap Cancel Subscription.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep paid features until the end of the period you’ve paid for. Deleting the app doesn’t cancel the subscription.

How do I restore my purchases?

In NextRole, go to Settings → Restore Purchases. You can also tap Restore Purchases on the plans screen. Make sure you’re signed in to the App Store with the Apple ID you used to subscribe.

The app says a plan isn’t available.

This usually means the App Store couldn’t be reached. Try these in order:

  1. Check that you’re online, then close and reopen NextRole.
  2. Make sure you’re signed in to the App Store (Settings → your name → Media & Purchases).
  3. If Screen Time is on, check that In-App Purchases are allowed (Settings → Screen Time → Content & Privacy Restrictions).
  4. Update NextRole to the latest version.

Still stuck? Email us with your iOS version and country and we’ll help.

How do I request a refund?

Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the NextRole charge, and choose Request a refund.

Privacy & data

Where is my data stored?

On your device. NextRole doesn’t need an account, and we don’t keep a copy of your resumes, letters, or job entries on our servers. Read the full Privacy Policy.

Will my data move to a new iPhone?

Yes, if you set up the new iPhone from an iCloud or computer backup, or by transferring directly from your old phone. NextRole data comes along with the backup. Then use Restore Purchases to bring back your subscription.

How do I delete my data?

To remove a single item, use the ••• menu and tap Delete. To remove everything, go to Settings → Delete Account. This deletes your profile, resumes, cover letters, and job applications from the device. Deleting the account doesn’t cancel a subscription. Cancel that in your Apple ID settings.

Troubleshooting

Voice answers aren’t working.

Open iOS Settings → NextRole and turn on Microphone and Speech Recognition. Speech recognition also works best with an internet connection.

I’m not getting reminders.

Go to iOS Settings → Notifications → NextRole and turn on Allow Notifications. Reminders are only scheduled for job entries with an interview, deadline, or follow-up date set in the future. Focus modes can also hold them back.

Something else isn’t working.

Update to the latest version of NextRole and restart your iPhone. If it keeps happening, email us with what you were doing, your iPhone model, and iOS version. A screenshot helps a lot.

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Still need help?

Talk to a person.

Tell us what’s going on and we’ll get back to you, usually within 24 hours.

Email support
Support
support@nextrole.app
Team
nextroleteam@gmail.com
Policies
Privacy Policy · Terms of Use